Service Management with SAP Business One
SAP Business One service management capabilities help service departments provide support for service operations, service contract management, service planning, tracking of customer interactions and customer support.
Give your business what it needs to succeed
As your small to medium-sized company grows, so does the complexity of managing customer service and understanding how to efficiently manage service calls, administer customer warranties and service contracts.
SAP Business One Service Management can help your agents and technicians exceed customer expectations. You can use data and intelligence to transform how you provide customer service and empower supervisors. You can use actionable insights that will guide teams to the right outcomes… and as a result, your organisation will achieve higher customer satisfaction levels and revenues.
Response time by assignee
Service calls by queue
Customer equipment card
Customer equipment report
Service planning and Management • Customer interactions tracking • Equipment card handling • Service Dashboards • Service contracts • Human resource integration • Knowledge database • Service calendar and service call processing • Much More...
a spotlight on the
SAP Business One Service App
Provide on-site services for customers by easily and efficiently reviewing and resolving assigned service tickets.
To win in the digital economy, sales professionals need to maximize every customer engagement with instant access to the most relevant business information, wherever they are.
- Streamline job management
- Efficiently manage and resolve your service tickets online or offline
- View and confirm the service ticket details
- View Service Desk KPIs